TERMS AND CONDITIONS


TICKETING
All sales are final. Any refunds are at the discretion of management, the event host, or performing artist. No refunds or exchanges of tickets are implied or guaranteed. Artists are subject to change without prior notice. Copying, photographing, or recording any performance with camera, audio or video equipment is prohibited without written permission of the venue. Because of local fire ordinances, every person, regardless of age, requires a ticket for admittance to events in our venues. Baby/infant tickets are available on a show-by-show basis. For more information, please contact the Mitchell Fine Arts Center at (859) 233-8585.

RESALE, LOST AND COUNTERFEIT TICKETS
You may not resell or distribute tickets sold for events occurring in venues managed by Transylvania University for any commercial purpose. Those venues include, but are not limited to: Haggin Auditorium, Carrick Theater, Lucille Little Theater, Coleman Recital Hall, William T. Young Student Center, Beck Athletic Center, the Fourth Street Athletics Complex, Hall Field, Counter Clocks Stadium, and other official university or athletics venues. When purchasing for Transylvania University managed venues, you agree that tickets purchased are for personal use only unless otherwise authorized in writing by a Transylvania University current cabinet member, or the Production Coordinator of the Mitchell Fine Arts Center.
The sale of tickets on Transylvania University properties and/or managed venues (including parking lots and entrance roads) is strictly prohibited. Violators will be considered to be trespassing on private property and escorted off the grounds. Tickets purchased from an unauthorized source may be lost, stolen, counterfeit or in violation of resale policies and, if so, are VOID. We strongly discourage you from purchasing tickets from an unauthorized source and remind you that scalping a ticket is illegal in the commonwealth of Kentucky.

Only buy tickets from an authorized ticket agent.

LIST OF AUTHORIZED AGENTS:
-Mitchell Fine Arts Center box office
-Lucille Little Theater box office
-Beck Athletic Center box office and online ticketing portal
- Athletic venue box offices and online ticketing portal
-Transylvania University’s website: www.transy.edu
-Transylvania University’s ticketing partner: TicketSpice, by Webconnex.

REVOCATION:
Tickets are a revocable license, subject to termination with denial or withdrawal of admission at management discretion, upon refund of the purchase price and subject to revocation with denial of admission or removal from the facility, without compensation, for reasons including but not limited to the holder acting in a disorderly manner or violating management policies.

VENUE FEES
Transylvania University’s ticketing platform, as well as other elements of the guest experience, is funded by venue fees. Venue fees are standard in the ticketing industry and cover the cost of staff, hardware, maintenance, software, and licensing for our operation which sells, issues, and scans tens of thousands of tickets.

CONDITIONS OF TICKET SALES
Anyone suspected of being in violation of any of these conditions is subject to void of any tickets without refund, barring such violators from the property, and reporting to law enforcement.
1. Latecomers are subject to deferred seating.
2. Any ticket not claimed at the start time of the performance is subject to forfeiture without refund.
3. Any presale merchandise not claimed within 15 minutes following the end of a performance may be forfeited without refund.
4. Program, dates and times are subject to change.
5. Recording devices are prohibited. Violation of the forgoing will automatically terminate this license.
6. Ticket holders voluntarily assume all risks and danger incidental to the event for which their ticket is issued whether occurring prior to, during or after the same.
7. If for any reason whatsoever Transylvania University has not received payment of or has refunded the price of a ticket, a ticket may be revoked without any advance notice and without refund of any amounts the holder may have paid to any other parties.
8. Weapons and firearms, including replicas, are prohibited without advanced written permission from the Production Coordinator of the Mitchell Fine Arts Center, and Chief of Transylvania Department of Public Safety. Transylvania University is private property and all weapons and firearms are prohibited, including for any person possessing a carry/concealed carry permit (KRS 237.110). The only exception to this policy is for clearly identifiable, uniformed, law enforcement persons, who are on duty, in their patrol area/jurisdiction, and who have coordinated with Transylvania Department of Public Safety.
9. Wheelchair accommodation should be in the designated area. Seating adjacent to wheelchair spaces must be reserved for those accompanying wheelchair patrons. Mitchell Fine Arts Center was constructed approximately 24 years prior to the Americans with Disabilities Act. As such, there are many elements of the facilities that are difficult to access or cannot be accessed by persons with reduced mobility. While solutions to this challenge are being diligently worked on, advanced planning is recommended for those with reduced mobility. Transylvania University makes every effort to accommodate all our patrons, and we are not always able to do so. Ticket holders should contact the venue in advance of their visit if there are any concerns regarding accessibility. Chairs, strollers, walkers, or other items may not block the aisle or egresses at any time.
10. There is no guarantee of available parking in any of the university parking lots. Any person not parked in a designated parking spot is subject to ticketing and/or towing. This includes those parked on lawns, sidewalk, reserved spaces, or any other place not designated for public parking by signage and road markings. Additional off-site parking is used at the vehicle owner’s own risk and is not maintained by Transylvania University.
11. Transylvania University reserves the right to implement any health and safety protocols it deems necessary based on the advice and recommendations of the university cabinet, board, Department of Public Safety, the commonwealth of Kentucky, local, state or federal public health officials, and/or venue personnel. This includes social distancing and masking.
12. Due to the nature of theater performance and live events, events and shows may contain loud sound, bright lights, atmospheric effects, adult content, or other elements that may be objectionable to some patrons. Please review any special notes under each event listing and follow up by calling or emailing the venue to ensure an event is suited to your needs.
13. For the safety and security of everyone, all bags, large coats and bulky items are subject to search. Additionally, patrons may be required to pass a metal detector upon entry.
14. Smoking and vaping is prohibited on Transylvania property. Those wishing to smoke or vape may do so on the public sidewalks adjacent to the street. Any person observed or believed to be smoking or vaping inside will have their ticket revoked and be banned from the property.
15. Alcohol may only be possessed, distributed, or consumed in specified areas. At no time may patrons bring or consume alcohol not provided by the venue.

INCLUSIVITY POLICY
Mitchell Fine Arts Center is committed to inclusivity and welcomes all persons to our facility, regardless of race, color, citizenship status, sex, age, disability, predisposing genetic characteristics, pregnancy, creed, sexual orientation, gender identity, gender expression, marital status, national or ethnic origin, religion or religious belief, veteran’s status or any other category protected by applicable state or federal law or local ordinance. Transylvania University is committed to ensuring that the institution, including its public and private venues, are free of harassment and discrimination. Hate speech, bullying, threatening behavior or posturing, derogatory, sexist, racist or other disparaging remarks will not be tolerated. Mitchell Fine Arts Center reserves the right to withdraw or decline access to anyone believed to be in violation of this policy, as well as removal from property.

CANCELED OR RESCHEDULED EVENTS
If the event is canceled: We will issue a refund to the original method of payment used at time of purchase. In some cases, you may be given the option to choose either a credit towards a future purchase or a refund; if so, we will email you a notification explaining your options, and how to submit a request for a credit.
If the event is postponed, rescheduled, or moved: Unless you are otherwise notified, your ticket(s) are still valid, and no further action is required. Any refund and/or credit policies are determined on an event-by-event basis and may be subject to limitations set by the event promoter.

Third party purchase protection is recommended and offered on every paid ticket. The terms of this policy is that of the provider and not of Transylvania University.



Last updated: October 10, 2023 – v2